How a TikTok fixed a massive language error at the WA DOL

Until very recently, Washington’s Department of Licensing self-service phone line used English in a Spanish accent when you pressed 2 for Spanish.

It was like that for months.

We’ll talk about what might have gone wrong and what it took to fix the issue with Responsible AI Washington's Ryan Burns.

Read Monica Carrillo-Casas' story here.

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